About Cotton Rack
What is Cotton Rack?
Cotton Rack is an ethical Lifestyle Brand owned and operated by Rayil Kul Associates. We love handspun and hand-woven fabrics and we like to keep it sophisticated with minimal designs and clean cuts.
How does Cotton Rack work?
Cotton Rack is a retail and manufacturing brand. We sell our products through our website, various e-commerce portals, physical stores across the world. We at Cotton Rack, love to interact directly face to face with our customers and for this specific reason, we also participate in various exhibitions across the country.
At cottonrack.com, we also aim to showcase and recommend products from other craftsmen, brands and designers whom we like and find legit.
How does Cotton Rack intend to make a Social Impact?
Cotton Rack intends to make social impact-
- By working exclusively with handspun and handwoven fabrics which are skin-friendly and have near zero-carbon footprint.
- By providing better livelihood to the stakeholders, ie, artisans, craftsmen and everyone involved in the process of making a Cotton Rack product. Along with, ensuring a level of transparency for consumers to verify our claims.
- By aiming to be an honest to a fault brand.
Where do we get our products from?
Cotton Rack directly works with weavers and artisans for raw materials (fabrics, etc) and also sources the same co-operative societies, NGOs and Khadi Village Industries Commission (KVIC) and Khadi Village Industries Board (KVIB) warehouses across India. The garments are then manufactured in our own workshop or at the facilities that are inspected by us and known to be ethical. We guarantee the authenticity of each and every product we sell.
What do you mean by Handspun and Hand-woven?
Cotton Rack uses only Gandhi Charkha or Ambara Charkha (types of Hand spinning wheels) spun yarn that is spun by spinners in small villages across the country. The yarn is loosely spun which gives the final fabric softness and breathability. Once, the yarn is handspun, it is used to weave fabric on pitlooms and floor looms by weavers (mostly) of the same village or neighbouring ones.
Isn't your fabric Khadi then?
No. We cannot call our fabrics Khadi, since, we are not registered with KVIC and as of now we haven't licensed Khadi trademark as per the Indian government regulations. However, the constitution of our fabric is same and in certain cases the raw material is sourced from affiliated/certified Khadi institutions as discussed under an earlier question.
Is your clothing Organic?
No, Cotton Rack doesn't claim any fabric utilised currently to be organic unless specified in the product description. What we do ensure is that all the fabrics are made using natural raw materials and by hand with utmost love.
Are you sustainable?
Well, the answer to this totally depends on your definition of "Sustainable". Cotton Rack products are not conciously made to be sustainable. Being sustainable is the by-product of what we create. At the end of the day, we don't like talking about sustainability because it is now an abused term. We rather talk about #Responsibility that we all have to collectively realise and take while making choices in what we consume and in what quantities do we consume. Also, at our end, we aim to be zero-waste and utilise our resources wisely while lowering our dependency on chemicals and mechanical processes in the production.
How will I learn about new events?
Cotton Rack members receive email newsletters with information about latest events/stories/news. You can also follow us on various social media portals (if you liked what you read and saw so far, please do that and help us reach more people) which are updated regularly with the latest happenings.
Why did I receive a slightly different shade of colour than shown on the website?
There are always going to be slight difference in the colour/shade of the product on the display and in reality. This unfortunately, is a limitation of current technology available to human kind.
How can I check the status of my order?
Once your order is confirmed and processed from our end, you will receive notifications via email or SMS regarding the same. You can check the order status anytime by logging in to your account on cottonrack.com.
What if an item is Sold Out?
If an item appears as SOLD OUT, it means there are unfortunately none left to buy. You can opt to leave us a message/email (email@example.com) with the product code and size and we will get back to you with further possibilities.
About Shipping & Returns
How does Cotton Rack ship products?
We ship products to you directly from the source country, as fast as we can. All of our products pass through stringent quality check before we pack and ship it to you. The items we sell are handmade, which can at times increase the shipping time. Please make sure to check the “Shipping Info” on the product detail page to see the item’s estimated arrival time.
What are Cotton Rack’s shipping rates?
Domestic shipping (Within India) is free on orders of ₹1000/- and above. Orders upto ₹999/- attract a flat shipping charge of ₹100/- across India. For International shipping (Rest of the world), we have a flat shipping charge of ₹1800/- only, No minimum order value. For further information, please refer to our Shipping Policy section to learn about shipping rates.
What is Cotton Rack’s return policy?
We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us (firstname.lastname@example.org) if you have any questions, and we’ll do everything we can to help.
About Payments & Taxes
What are the payment options at Cotton Rack?
Cotton Rack accepts payments online through Payment gateways like Razorpay (for international and domestic payments) and Cashfree (includes Paypal and Domestic payments).
Indian customers can choose to pay via Cash-On-Delivery, in which case, you shall recieve an automated confirmation call and SMS. In case, you are not able to confirm the order through either mode, the order shall be cancelled after 24 hours.
We have also added a new Payment option (Snapmint) where you can pay in 2 easy interest free installments using your Debit/Credit Card.
Why was my international payment not accepted?
In case you used your International Debit/Credit Card for making payment and it didn't get through, make sure that International payments is activated on your choice of card. Alternatively, you can use Paypal option during checkout which will make your International transaction butter smooth.
What about custom duties on International shipments?
The custom duties are levied by the Customs/Taxation department of the destination country and it is levied on the basis of the assessment by the officials. These charges are born by the consumers at your local customs office or the postal services who might collect it on behalf of the Taxation departments and regulations in the receiving party's country.
Does Cotton Rack charge sales tax/VAT/GST?
All taxes are included in the prices you see on the website, depending on the present tax rates and applicable taxes, the price break-up might be provided on the checkout page. In case you require an Invoice, let us know and we'll provide you with one. What you see is what you pay.
About Your Account
How can I change my email settings?
You can control the emails you receive on your Email Preferences screen, found after tapping the Settings icon.
How do I change my username or email address?
Once you log into the Cotton Rack website you can access and change your username, email address, shipping & billing addresses by clicking on the ‘My Account’ button on the top right corner in the menu bar and accessing my account section.
What if I forget my password?
Easy- Tap on the Forgot Password icon under the Password field when you are on the login page/pop-up. If you have any trouble, please contact the Cotton Rack team.