Hold Tight! Khadi garbs are coming soon
Hold Tight! Khadi garbs are coming soon
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FAQs

General

What is Cotton Rack?
Cotton Rack is an ethical Lifestyle Brand owned and operated by Rayil Kul Associates. We love homespun and hand-woven fabrics and we like it sophisticated with minimal designs and clean cuts.

Where does Cotton Rack get its products?
Cotton Rack sources raw materials (fabrics, etc) directly from artisans and craftsmen, co-operative societies, NGOs and Khadi Village Industries Commission (KVIC) and Khadi Village Industries Board (KVIB) warehouses around the country. While, the garments are mostly manufactured at our own facilities or at the facilities that are inspected by us and known to be ethical. We guarantee the authenticity of each and every product we sell.

How does Cotton Rack work?
Cotton Rack is a registered retail and manufacturing brand. We sell our products with various e-commerce portals, through physical stores across the country and world. We at Cotton Rack love to interact directly face to face with our customers and for this specific purpose, we also participate in various exhibtions across the country.
Cotton Rack also sell it’s own products online through it’s own website and offers a variety of designs and colours. At cottonrack.com, from time to time, we will also showcase products from third party designers, artisans and craftsmen whom we like and find legit.

How does Cotton Rack intend to make a Social Impact?
Cotton Rack intends to make social impact on two fronts-

  • By working exclusively with homespun and handwoven fabrics which are skin-friendly and have near zero-carbon footprint.
  • By providing better livelihood to the stakeholders, ie, artisans, craftsmen and everyone involved in the process of making a Cotton Rack product. Along with, ensuring a level of transparency for consumers to verify our claims.

  • How will I learn about new events?
    Cotton Rack members receive email newsletters with information about latest events/stories/news. You can also follow us on various social media portals which are updated regularly with the latest happenings.

    What if an item is Sold Out?
    If an item appears as SOLD OUT, it means there are unfortunately none left to buy. You can opt to leave us a message/email (cottonrack@rayilkul.com) with the product code and size and we will get back to you with further possibilities.

    ORDERS

    How can I check the status of my order?
    Once your order is confirmed and processed from our end, you will receive notifications via email or SMS regarding the same. You can check the order status anytime by logging in to your account on cottonrack.com.

    What are the payment options at Cotton Rack?
    Cotton Rack accepts payments online through Net Banking, Visa and Master Cards & Paypal. Any further addition of payment options shall be updated and added on the payment page. 

    Does Cotton Rack charge sales tax/GST?
    All taxes are a part of the prices you see on the site, depending on the present tax rates and applicable taxes, the price break-up might be provided on the invoice/checkout page. What you see is what you pay.

    SHIPPING 

    How does Cotton Rack ship products?
    We ship products to you directly from the source country, as fast as we can. All of our products pass through our quality check before we package it and ship it off to you. The items we sell are handmade, which can at times increase the shipping time. Please make sure to check the “Shipping Info” on the product detail page to see the item’s estimated arrival time.

    What are Cotton Rack’s shipping rates?
    Please refer to our Shipping Policy section to learn about shipping rates.

    RETURNS

    What is Cotton Rack’s return policy?
    We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us (cottonrack@rayilkul.com) if you have any questions, and we’ll do everything we can to help.

    ACCOUNT 

    What if I forget my password?
    Easy. Tap on the Forgot Password icon under the Password field when you are on the login page/pop-up. If you have any trouble, please contact the Cotton Rack team.

    How do I change my username or email address?
    Once you log into the Cotton Rack website you can access and change your username, email address, shipping & billing addresses by clicking on the ‘My Account’ button on the top right corner in the menu bar and accessing my account section.

    How can I change my email settings?
    You can control the emails you receive on your Email Preferences screen, found after tapping the Settings icon.